i. "We", "us" and/or "our" means MASS Engineered Design Inc. ("MASS").
ii. "You" or "your" or "purchaser" means the individual or entity named on the invoice.
MASS Limited Warranty Policies:
MASS Engineered Design Inc. warrants to the original consumer purchaser ("purchaser") of this product that the MASS product purchased shall be free from defects in materials and workmanship for a period of 1 year of normal use. If any such defect is reported within the first 90 days of purchase, MASS will pay for all parts and labor required for repair of the product. After this 90 day period, up to 1 year after the purchase date, Mass will pay for parts while you are responsible for the labor costs affiliated with the repair. This warranty does not cover any incompatibilities due to the purchaser's computer, hardware, software or any other configuration in which the product interfaces. The limited warranty on all MASS products begins on the date of the packing slip or invoice.
MASS reserves the right to replace any defective MASS product with product of equivalent or superior performance. Such replacement product may be a remanufactured product or manufactured using remanufactured components at MASS' option. The repaired or replaced product will be covered by the same warranty.
This limited 1-year warranty does not apply to defects caused by abuse, misuse, negligence, accident, tampering, modification or other causes not related to defective materials or workmanship. MASS reserves the right to impose a reasonable charge for the repair of products returned with defects resulting from any of the above causes. For returns where the product is found to be in good working condition, MASS will not be responsible for any shipping costs.
If you should find that your MASS product is completely inoperable upon delivery, and you report this defect within 30 days of purchase, MASS will replace the inoperable item with a new one at no charge to you.
Warranty Service Shipping Policy:
To return merchandise, you must obtain an RMA number. Please call the MASS customer service department and provide the invoice number, item description, and serial number(s) of the merchandise you wish to return. You must also provide a copy of the product’s original receipt as Proof of Purchase. Returned merchandise must be placed in original packaging, and may include product manuals and other accessories. No MASS product will be accepted for repair without an RMA number.
No other warranties are expressed or implied, including but not limited to, any implied warranties of merchantability or fitness for a particular purpose. In no event shall MASS be liable for consequential or incidental damages resulting from the use or installation of any MASS product, or the breach of any express or implied warranties. MASS’ liability to purchaser with respect to any claim or loss arising out of this transaction or alleged to have resulted from an act or omission of MASS shall be limited to purchasers’ cost of the MASS product.
Some states do not allow the exclusion of consequential or incidental damages, so the above exclusion may not apply to you. This warranty provides you with specific legal rights. You may have other rights that vary from state to state.
Technical Support | Sales Support:
Mon - Fri, 9 AM - 5 PM EST (except on holidays)
firstname.lastname@example.org | email@example.com